My shift wasn’t paid at all – how can I get this fixed?

Email payroll (payroll@teamkids.com) and CC the DOS/service. 

Let them know:

1. Your Employee Number (or the name on your payslip)
2. Date of Unpaid Shift
3. Start time
4. Finish time
5. Meal Break time (eg: 30 minutes)
6. Service you worked at
7. Reason why you didn't clock in or out, or other reason why you believe this shift was missed

Payroll will check that you were rostered for that shift, and if the service has not advised otherwise, then payroll will organise for that shift to be paid to you, when they are running their next payroll.  

We will pay you as soon as we can, but it is rarely instant, so please make sure you are always checking your shifts have a clock in and clock out, as this is the most common reason for not getting paid, and it is your responsibility.