My shift wasn’t paid correctly – how can I get this fixed?

Email payroll (payroll@teamkids.com) and CC the DOS/service. 

Let them know:

1. Your employee number (or the name shown on your paylsip)
   
2. Date of Unpaid Shift
3. Start time
4. Finish time
5. Meal Break time (eg: 30 minutes at 1pm)
6. Service you worked at
7. Reason you think the pay was incorrect (eg: break was deducted but I didn't take my break, I worked as a DOS or RP during VAC, I worked extra hours, etc)

Payroll will check that you were rostered for that shift, and if the service has not advised otherwise, then payroll will organise for that shift to be paid to you, when they are running their next payroll.  

We will pay you as soon as we can, but it is rarely instant, so please make sure you are always checking your shifts and adding comments to your timesheet.  We manually scan these comments to override the system where required.