I’m rostered but can’t work / no longer available

If you have been rostered onto a shift which you can no longer work, you can drop your shift on the ENTO app. 

This will notify the Staffing Team and Service DOS that the shift is now available for others to pick up.

To drop a shift:

    1. Open your ENTO app

    2. Go to the ‘My Shifts’ section

    3. Select the shift you no longer wish to work

    4. Tap the ‘Drop Shift’ button

    5. Confirm the drop

Once dropped, the shift will be available in the Fill-Ins section for other educators to pick up. If the shift is within 24 hours, you must give the Staffing Team a quick call just to make sure we’re aware.

For specific details, please check out our Rostering Alteration Policy.

It is also important to submit unavailability for any times you’re unable to work - See how here.
This will ensure you’re not rostered on for any shifts you can’t work.